Accessibility Policy

Kyfe Sauna (“Kyfe,” “we,” “our,” or “us”) is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to provide an inclusive and user-friendly experience and are continually working to improve the accessibility of our website in accordance with applicable accessibility standards.

Our Commitment

Kyfe Sauna aims to make its website accessible to the widest possible audience, regardless of technology or ability. In developing and maintaining our website, we make reasonable efforts to follow generally recognized accessibility best practices and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Our accessibility efforts are guided by the following principles:

Content should be perceivable, operable, understandable, and robust
Website functionality should be compatible with commonly used assistive technologies
Navigation and content should be clear, consistent, and readable
Accessibility Features

Where possible, we have taken steps to improve accessibility, which may include:

Clear and consistent site navigation
Readable text with sufficient color contrast
Descriptive links, headings, and labels
Support for keyboard navigation
Compatibility with commonly used screen readers
Responsive design for different devices and screen sizes

Ongoing Improvements

Accessibility is an ongoing process. While we strive to ensure that all areas of our website are accessible, some content or features may not yet fully meet accessibility standards. We continue to review and update our website to improve accessibility and usability over time.

Third-Party Content

Some features or content on the Kyfe Sauna website may be provided by third-party services or platforms that are outside of our direct control. While we encourage accessibility best practices among our partners, we cannot guarantee the accessibility of third-party content.

Assistance and Contact Information

If you experience difficulty accessing any part of the Kyfe Sauna website or require assistance, please contact us using one of the methods below. We are committed to working with you to provide the information or support you need in an accessible manner.

Call or Text:
+1 (828) 782-8600

Email:
[email protected]

Customer Service Address:

329 Emma Rd
Asheville, North Carolina 28806

Feedback

We welcome feedback regarding the accessibility of the Kyfe Sauna website. Your input helps us identify opportunities for improvement and better serve all customers.

Latest Resources

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September 14, 2026
0 commentson Portable Sauna for Home: Complete Buyer's Guide to Heat Therapy with KYFE

Portable Sauna for Home: Complete Buyer's Guide to Heat Therapy with KYFE

Real sauna heat without the five-figure build. Compare portable sauna types, specs, and costs to find the right setup for your space, body, and budget.

September 4, 2026
0 commentson Tips to Get a Sauna Tent Hotter (Without Wrecking Your Stove or Tent)

Tips to Get a Sauna Tent Hotter (Without Wrecking Your Stove or Tent)

Struggling to get your portable sauna tent hot enough? Here's how to fix your wood, airflow, insulation, and setup to hit real 180-200°F heat.

August 11, 2026
0 commentson Outdoor Sauna Guide: Why Wood-Fired Saunas Belong in Your Backyard

Outdoor Sauna Guide: Why Wood-Fired Saunas Belong in Your Backyard

Every outdoor sauna type compared — barrel, cabin, cube, infrared, and wood-fired tent. Here's why wood-fired beats every other format on heat, steam, and cost, and how to choose the right size and setup for your space.

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Exceeded my expectations!

Exceeded my expectations! I'm an avid sauna goer, and did not expect the heat to be comparable. Time, temp, and low amount of wood needed is incredible. I've recommended this sauna to several friends and family.

The best purchase I've made in years

One of the best purchases I've made in years!
I'm a huge sauna lover, and when I moved to Massachusetts, finding a good sauna or banya was a real challenge. Even when I managed to find one, I had to deal with brutal traffic just to get there, which was exhausting.
Now I have my own tent sauna right in my backyard, and I couldn't be happier! It takes about 30 minutes to reach my desired temperature and holds the heat really well.
I can definitely say it's worth every penny!

it meets all expectations and needs it is perfect

Word of caution...

I really wanted to love this sauna. The heat is excellent, the tent is a cool concept, and when everything is working, it’s a great experience. Unfortunately, after only about three weeks of use, I’ve had several issues that have left me concerned about the product’s long-term durability and disappointed with the customer service.

After about two weeks, while taking the tent down, the center pole came out of the compass point. I contacted Kyfe, and they asked me to send photos and a video, which I did. Their response was, “It’s not broken and will snap right in.” It didn’t snap right back in, and I was left wondering how something could come apart after only two weeks and still be considered normal. When I finally got it snapped back in, and put it up, I took it down and the pole came out again.

I also had the zipper break within the first week. When I contacted customer service, that they have seen this but only with people who have been too rough with the zipper. There is a pattern here. Not product related, it must be the customer.

There were also some things about the product that I don’t think are clear enough when making the purchase. For example, the sauna benches have metal legs. I knew they were not wood but assumed they would have some protective coating. That wasn’t something clearly communicated on the website. When I brought it up, I was told that it was indicated on the packaging when the product was delivered. That doesn’t really help a customer make an informed decision before purchasing. I would recommend adding this to the product page.

To be clear, I’m not complaining about the performance of the sauna itself. It gets hot and the concept is great. My concern is that I’m experiencing multiple issues within the first three weeks of ownership, and that makes me question what the tent and components will look like after a year or more of regular use.

I was also disappointed with how the issues were handled by customer service. I expected more effort to understand the problem and find a solution rather than being told essentially that the product wasn’t broken or that I may have caused the issue. This seems to be very common from any complaints expressed on the website. For example when a person shared that the tent was shipped inside out, They said "You should of followed directions."

I’m sharing this because I think potential buyers should have the full picture. The sauna itself is good, but based on my experience with the durability and customer service, I would not recommend Kyfe at this point and I would have spent more on something that would have better longevity and better customer service. I sent Kyfe an email and only hope that they may be willing to help resolve this because I am a disappointed customer.

Nice value add

Nice value add.

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